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Customer Success Specialist

What we are looking for

We are looking for a talented and competitive Customer Success Specialist that helps us take the Customer Success department to the next level.

  • Technical curiosity or experience
  • Flexible and well organized
  • Continuous learning
  • Fantastic communication skills

Does this sound like you? Then, keep reading!

Who we are

mlean is a startup from Valladolid that accompanies manufacturers and industrial suppliers in their digitization process towards Industry 4.0. where people are at the center of our software.

Our vision is to transform the factories into a safe working environment where digital technology enables each person to develop innate abilities to become a factory with a future, within a sustainable world.

We strive for every interaction to be driven by our CORE values: flexibility, transparency, teamwork and determination!

Things you'll do

  • Actively manage customers on their journeys from getting implemented onward.
  • Engage customers to ensure they are receiving the tools and support they need.
  • Creatively address the needs of our users and customers.
  • Build strong relationships and translate significant and complex customer needs into straightforward, measurable solutions.
  • Uncover use cases before they become emergencies.
  • Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
  • Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals.
  • Manage the onboarding process for each new customer.
  • Conduct training and educate key users and their teams on the value of our product. Make it easy for the customers to efficiently use our products.
  • Feedback: interact with customers on how well the product or service is meeting their needs.
  • Announcing Updates: keep customers in tune with changes such as new features, and new products that are complementary to the one they already use.
  • Assist the sales team in driving and managing upgrades and renewals.
  • Work cross-functionally with product, sales and support team members to build a strong sense of community and information sharing.
  • Provide critical insights to the product team as a means to improve our developing roadmap.

Experience you need

  • Adaptable nature and the willingness and ability to shift strategies to meet the needs of our customers.
  • Proven ability to manage multiple complex customer journeys at once.
  • Predict customer challenges or questions and proactively find solutions to problems before they arise.
  • Industry knowledge and experience.
  • Experience managing accounts for a product that solves complex problems across many business units.
  • Listening and understanding with empathy.
  • Languages are more than welcome: English & Spanish are a must.
  • Traveling to customer’s facilities.

What we offer

20-25k€ Annual salary

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Remote work

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Flexibility, work-life balance

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23 working vacation day + your birthday

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Office available to meet the team in person

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Training grant up to 600€ / year

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20€ / month for electricity & internet

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Excellent working environment

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Young and dynamic team

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Start-up  mode

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All necessary equipment provided

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What will the selection process be like?

Apply

Send us your CV and the information you consider relevant to:

careers@mlean.com

Interview

Our HR person will contact you for a first interview. The aim of this first contact will be to explain you mlean’s vision and to get to know you.

Team-Fit

Afterwards, we will have a conversation with the Sales Manager and, if there is interest on both sides, we will invite you for a virtual coffee so that you can get to know the whole team.

Interested?

Send us your resume to careers@mlean.com

Join us!

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